Amazon

overview at amazon, i worked inside one of the most data-driven organizations on the planet, where every decision is backed by metrics and every process is measured. my focus was on customer account analytics and investigator performance, building the visibility tools that helped teams move faster, assess risk more accurately, and hit their targets consistently. the work customer kpi dashboard designed and developed a comprehensive tableau dashboard to visualize customer account data in real time, integrating multiple data sources into a single interface that gave analysts and investigators faster, more precise risk assessments and streamlined investigative workflows. performance measurement framework identified gaps in existing performance frameworks by analyzing historical investigation data and case resolution timelines. designed and implemented investigator-specific metrics tailored to each case type, incorporating complexity, resolution accuracy, and turnaround time, improving monthly goal attainment by 18%. stakeholder engagement collaborated directly with analysts, investigators, and leadership to understand workflow pain points, translate business needs into measurable kpis, and ensure the tools built actually got used. impact 18% improvement in monthly goal attainment across the investigation team multiple data sources unified into a single real-time dashboard faster and more precise risk assessments across customer accounts skills demonstrated tableau · sql · data visualization · kpi design · performance analytics · risk assessment · stakeholder management